Contact Us
Should you have any inquiries or need assistance, feel free to reach out to our team at [email protected].
FAQs
Order Queries
Confirmation of Order
After placing your order, you'll be directed to a confirmation page displaying your order number and details. Additionally, an email confirming your order will be sent, which should arrive in your inbox within 30 minutes.
Accepted Payment Methods
We accept Visa, MasterCard, and American Express credit and debit cards, along with PayPal and Apple Pay.
Payment Security
Our payment system adheres to the Level 1 PCI DSS standard, ensuring secure transactions on Lucasheva.com.
Charging for Orders
Your card or payment method will only be charged after your order is processed and ready for shipment.
Order Tracking
You can monitor your order's status and delivery by the tracking link at your email at any time.
Shipping Information
Shipping Method
LUCASHEVA offers complimentary shipping. The estimated delivery time starts once your order is dispatched.
Delivery Requirements
For security purposes, all online orders from LUCASHEVA need a signature upon delivery.
Customs Duties
Customers outside the US are responsible for customs duties, which are non-refundable and charged by customs based on the laws of the destination country.
Returns
Returning a Product
Returns are accepted within 14 days of receiving your order, provided if they meet our Return Policy conditions. Visit our returns page for more details on the process.
Processing Returns
It may take 5 to 10 business days to process your return once it arrives at our warehouse. You will receive an email notification once the return is processed and the refund is initiated.
Refund Timeline
The duration for the refund to reflect in your account varies based on the payment method used:
Credit cards: 2-7 business days, depending on your bank.
PayPal: within 48 hours.