SHIPPING POLICY
Territories
LUCASHEVA ecommerce delivers from the United States domestically and worldwide.
Processing
LUCASHEVA orders are processed Monday through Friday from 9 AM to 6 PM EST, excluding weekends and holidays. It takes 1 to 5 business days to process an order.
Once your order is shipped, you will receive a confirmation email with the tracking code.
Method
LUCASHEVA offers free shipping via DHL, FEDEX, UPS. The lead time is estimated from the time your order is shipped.
For security reasons, online LUCASHEVA orders require a signature upon delivery.
Taxes and duties
Our warehouse is located in United States. For all orders shipped outside the United States, the recipient is responsible for any import taxes and customs duties.
LUCASHEVA cannot estimate the amount of customs duties you will have to pay. For more information, please contact your local customs office. LUCASHEVA takes no responsibility for any costs and/or taxes and/or delays due to customs.
Purchases on other websites or stores
If you purchased an LUCASHEVA product from another website, please contact the reseller directly or [email protected]
RETURN POLICY
Conditions
Lucasheva.com strives for your complete satisfaction. If the products you have purchased do not meet your expectations for any reason, you may return them within 14 days from the date of delivery.
Returns are possible if all the following conditions are met:
• The merchandise you want to return was purchased from Lucasheva.com
• Your return request is submitted within 14 days from the date of delivery
• The items are in their original condition and have not been worn, used, or altered
• The items have not been used in photo shoots, social media posts, online, commercially, or for personal gain. All packaging shipped with your order must be returned
• Any additional materials (shoe bags, etc.) are returned along with the merchandise
• The items are shipped back in their original packaging
• The return shipment takes place within 14 days from the date the return is authorized
• The return is shipped with the return label provided by the customer service of LUCASHEVA
• The return is shipped from the same country in which the item was purchased
If your return does not meet any of the above conditions, the package will be sent back to you, and no refund will be issued.
Additionally, LUCASHEVA cannot be held responsible for the loss, theft, or damage of the returned package.
Return process
1 • Request your return by sending an email to [email protected] with:
. Your order number
. The description of the item you wish to return (code, color, size)
. The reason why you want to return the item
2 • Once the return request has been completed, you will receive an email with detailed instructions on how to proceed
3 • Pack the item in the original box
4 • Arrange a pick-up or hand the package at the closest service point of the delivery company with the prepaid label.
US
All returns in the United States are free of charge if you use the prepaid return label sent by us upon return request.
COUNTRIES OUTSIDE US
All returns are free of charge if you use the prepaid return label with its import documents.
These documents will be included in the return validation email sent by our team.
Once your package reaches our warehouse, please allow 5 to 14 business days for processing your return.
You will be notified by email once the return is complete and the refund has been issued.
EXCHANGES
Unfortunately, we are unable to provide exchanges.
If you would like to buy a different product, please return your merchandise and make a new purchase from the website.
REFUND
As soon as your return has been accepted and processed, your refund will be issued to the same payment method used at the time of purchase.
For security reasons, we cannot issue a refund to a different payment method and/or credit card.
Once your refund has been issued, you will be notified by email.
Items that are not returned, or are returned incomplete, damaged, altered, stained or in any other condition that would reasonably suggest that they have been worn or used, will not be refunded.
We can return these items in their current state upon request.
Refund timing
The time needed for your funds to be available in your account may vary based on the payment method used:
• Credit cards: 2-7 business days (depending on your bank)
• PayPal: within 48 hours
Responsibility
Returned items are your responsibility until they reach us; please ensure they are properly packaged and cannot be damaged during shipping. Also, please ensure you get proof of the return (a receipt) in case you need to contact us about your return.
If we notice a suspicious pattern of returns (for example, if we suspect someone has used the merchandise and then returned it, if someone orders and returns regularly, and/or if the returned items do not match what the person ordered), we will deactivate the account.